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Class Title: Resident Services Coordinator
Position Status: Part Time
Property Focus: Family Community or Senior Community
FLSA Status: Non-Exempt
Effective Date: 2011
General Nature & Scope of Work
Reporting to the Program Manager, Resident Services Coordinator is responsible for hands-on
implementation of the LINC Cares resident services model and to assess the need for additional
social, education and recreational programs at assigned LINC residential communities. Guides the
work of interns and volunteers in the delivery of services. Maintains strong relationship with
residents and becomes familiar member of the community, works closely with third party property
managers, as well as other LINC departments. Establishes and maintains rapport with overall
community.
Illustrative Examples of Work/Essential Functions
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Engage in a community assessment process, including surveying residents, identifying community
assets, local community partners
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Coordinate and implement programs according to the LINC Cares model
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Work in collaborative and productive partnerships with staff, property managers and residents
to implement programs at various properties
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Design and provide programs that promote good health, positive social development, and strong
academic performance for low-income children, homework support, monitoring student behavior,
mentoring, etc.
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Contact and provide referrals to outside agencies
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Plan on-site activities
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Oversee work performance and coordinate volunteers as identified for specific sites; train
interns as needed to deliver services and resolve issues
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Report monthly activities and expenditures and prepare written reports and correspondence
on program reporting
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Typically be present for events, greeting residents, working with parents, seniors and children
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Develop and maintain rapport with community
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Perform other duties as assigned
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Represent LINC Cares at local collaborative networks
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Knowledge, Skills & Abilities
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Knowledge of:
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Program delivery to families, children and seniors
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Experience with working with Volunteers
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Skill Level:
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Superior writing and communication skills
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Proficient in the use of personal computers and related software applications
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Excellent at researching services in given communities
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Excellent at working with culturally diverse set of community-based organizations and residents
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Excellent at implementing services programs and working on a team
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Excellent interpersonal skills for establishing and maintaining effective working relationships
with employees, other departments, residents, property management, city staff, program partners,
key stakeholders, and the public
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Ability to:
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Implement and manage day to day tasks related to resident services programs, including program
assessment and evaluation
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Oversee performance of volunteer staff
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Facilitate meetings and give presentations to small and large groups
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Manage multiple priorities in fast-paced environment
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Work well in teams and partnerships
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Communicate via email, telephone and in writing on a frequent basis
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Work a flexible schedule, including evenings and weekends; travel to sites 50% of time
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Possess vehicle and appropriate auto insurance coverage and a valid California’s Driver’s license
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Education & Experience
A combination of education and related experience may substitute for education requirements.
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AA degree; or pursuing a BA degree or equivalent in a social science; social work, recreation, or
education or equivalent experience serving communities in the following areas: community organizing,
senior services, educational services, social services, gerontology, recreation, or youth and family
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Experience interacting in a culturally diverse community
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Physical Demands/Working Conditions
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
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Work is performed in an office environment and in the community, under pressure and
requires the ability to quickly adjust to changing priorities and demands.
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While performing the duties of this job, the employee is frequently required to stand,
walk, reach with arms and hands, climb, balance, twist, lean, move form on location to
another, stoop, kneel, crouch or crawl and sit and use a keyboard.
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Travel by various modes of private and commercial transportation within the region may be required.
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The work environment will usually be in a recreational room or common area. The noise level is
usually moderate but will vary depending on activity participating in.
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May be required to lift up to at least 10 pounds.
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The statements contained in this class specification reflect general details as necessary to
describe the principle functions of this class, the level of knowledge and skill typically
required, and the scope of responsibility, but should not be considered an all-inclusive
listing of work requirements. Individuals may perform other duties as assigned including
work in other functional areas to cover absences or relief, to equalize peak work periods
or otherwise to balance the work load.
Salary:
Salary commensurate with experience.
Positions available in various cities.
Selection Process:
Please submit resume and cover letter with salary history to:
jobs@linchousing.org
Resident Services Coordinator Job Posting
Equal Opportunity Employer
It is LINC Housing’s policy to recruit, hire, train, and promote
in all job titles without regard to race, color, religion, sex, gender,
national origin, ancestry, physical or mental disability, age, medical
condition, marital status, military service, sexual orientation, or any
other basis protected by law.
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