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Employment Opportunities
Class Title: Case Manager – Intensive Case Management Services Program
Position Status: Full Time
Property Focus: Formerly Homeless Individuals
Flsa Status: Exempt
Effective Date: August 2019

General Nature & Scope of Work

The Case Manager position for LINC Housing will be part of the Intensive Case Management Services team that will work with formerly homeless individuals with chronic medical conditions, co-occurring disorders, who are high utilizers of the Department of Health Services (DHS). This position will report directly to the Program Manager of ICMS and is responsible for the coordination of services utilizing best practices such as motivational interviewing, harm reduction, critical time intervention and stages of change. The sole function of LINC Housing’s Intensive case management services program is to mitigate the risk of individuals losing their housing by enhancing their ability to problem solve, use effective coping skills and manage and self-coordinate own care. In addition, the Case Manager works closely with a variety of partners such as property management, housing locators, third party service providers, and other LINC staff.

Illustrative Examples of Work/Essential Functions

•   Work closely with referring agencies such as Coordinated Entry System (CES) or DHS
•   Assist with paperwork required for lease up process;
•   Work in collaborative and productive partnership with LINC staff, DHS staff and property managers. Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention and other needed services;
•   Provide strength-based case management and service coordination services designed to assist with reaching treatment plan goals;
•   Formulates a plan of intervention acceptable for the resident; proactively facilitates adjustment in the care plan or services when necessary to promote enhanced outcomes;
•   Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures;
•   Provide interventions and crisis management services as needed;
•   Conduct individual, group, and family counseling or support sessions as appropriate;
•   Attend scheduled team meetings and trainings;
•   Report abuse as mandated reporter;
•   Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion;
•   Provide coverage for programs which occur occasionally during evening and weekend hours;
•   Other duties and special projects as assigned;

Knowledge, Skills & Abilities

Knowledge of:
•   Well developed psychosocial assessment and intervention skills
•   Bilingual a plus
•   Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
•   Coordinated Entry System and VI-SPDAT
•   Flexibility required regarding scheduling and prioritizing of tasks Ability to utilize critical thinking skills and good judgment in decision-making situations, good organizational and record-keeping skills, ability to establish and carry out complex plans of care for key diagnoses, with HIPAA rules and guidelines
•   Implementation of housing first principles in provision of services with motivational interviewing, critical time intervention, harm reduction and trauma informed care strategies
•   Permanent Supportive Housing Models
Skill Level:
•   Superior writing and communication skills
•   Understanding of HMIS and CHAMP Database systems
•   Proficient in the use of personal computers and related software applications
•   Superior at completing intake, assessments and service plans
•   Superior at maintaining documentation, including progress notes for every contact with individual
•   Experience with maintaining compliance with HIPPA policies and practices
•   Excellent at working with culturally diverse set of community-based organizations and residents
•   Excellent at implementing programs and working as part of a team
•   Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, residents, property management, city staff, program partners, key stakeholders, and the public
Ability to:
•   Implement and manage day to day tasks related to intensive case management services
•   Ensure treatment plan goals are being met or updated as needed
•   Manage multiple priorities in fast-paced environment
•   Provide services with dignity and in a non-judgmental manner
•   Work well independently as well as part of a team
•   Facilitate life skills and other support groups
•   Communicate via email, telephone and in writing on a frequent basis
•   Work a flexible schedule, including evenings and weekends; travel to sites up to 50% of the time
•   Possess vehicle, ability to drive, appropriate auto insurance coverage, a clean driving record, and a valid California’s Driver’s license. Mileage reimbursement will be provided for any transporting of clients.
•   Demonstrate cultural sensitivity in working with multiracial and multilingual communities

Education & Experience & Skill Sets.

•   Bachelor’s degree in Social Work or other Social Science field preferred. Relevant case management experience or experience with mental health services, substance use/co-occurring disorder or with vulnerable populations providing intensive case management may substitute for degree requirements.
•   Experience working with homeless and/or chronically homeless individuals
•   Ability to communicate and work effectively with a diverse group of residents, staff and community members
•   Strong oral and written communication skills
•   Experience working in a crisis setting and ability to respond appropriately in an emergency

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Work is performed in an office environment and in the community, under pressure and requires the ability to quickly adjust to changing priorities and demands
•   While performing the duties of this job, the employee is frequently required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move form on location to another, stoop, kneel, crouch or crawl and sit and use a keyboard
•   Travel by various modes of private and commercial transportation within the region may be required
•   The work environment will usually be in a recreational room or common area. The noise level is usually moderate but will vary depending on activity participating in.
•   Weekends and evenings on an on-call basis
•   Must be physically capable of climbing, standing and lifting at least 10 pounds

The statements contained in this class specification reflect general details as necessary to describe the principle functions of this class, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load.


Salary competitive and commensurate with experience – excellent benefits.

Selection Process:

Please submit résumé and cover letter to: jobs@linchousing.org

Open Until Filled           Posted: October 2019

  Case Manager – Intensive Case Management Services Program Job Posting

Equal Opportunity Employer
It is LINC Housing’s policy to recruit, hire, train, and promote in all job titles without regard to race, color, religion, sex, gender, national origin, ancestry, physical or mental disability, age, medical condition, marital status, military service, sexual orientation, or any other basis protected by law.